Yes, we ship our custom-painted shoes worldwide. Shipping times and costs may vary depending on your location. Please refer to our shipping policy for more details.

Each pair of shoes is hand-painted to order, so our average turnaround time is 3-4 weeks for production and delivery. We will keep you updated on the progress of your order throughout the process.

We guarantee the quality of our craftsmanship and materials. If there is an error on our part, such as an incorrect size or design, we will correct the mistake at no additional cost.

To keep your custom-painted shoes looking their best, we recommend avoiding exposure to harsh weather conditions and excessive moisture. Clean them gently with a damp cloth and store them in a cool, dry place.

Yes, once your order is shipped, you will receive a tracking number via email so you can monitor the delivery status of your package.

Yes, for completely custom designs, you’ll need to book a 30-minute meeting with our main artist. During this meeting, you can discuss your preferences and ideas for your sneakers. For a detailed explanation of the design process, please visit Customize on our website.

For any inquiries or assistance, please reach out to our customer service team via our contact form on the website or email us at custom@freehandsofficial.com. We are here to help and ensure you have a great experience with Free Hands.